Your most common questions answered

A. Based in Lydbury North, Shropshire, we proudly serve customers throughout Shropshire, Powys, and Herefordshire. Our local knowledge and prompt service mean we can efficiently respond to both scheduled appointments and emergency call-outs across these areas. Whether you need a boiler service in Shrewsbury, heating repairs in Powys, or a new installation in Herefordshire, we're your local, reliable heating specialists.

A. Several signs indicate it may be time to consider a boiler replacement: if your boiler is over 10-15 years old, requires frequent repairs, has become inefficient (resulting in higher energy bills), makes unusual noises, or struggles to maintain consistent heating. Modern boilers are significantly more efficient, which could reduce your energy costs by up to 30%. At Went's Heating Services, we offer honest assessments and can advise whether repair or replacement would be the most cost-effective option for your situation. We specialise in installing high-quality boilers from leading manufacturers such as Worcester Bosch and Vaillant.

A. Your boiler pressure should normally be between 1-1.5 bar when the system is cold. If it falls below 1 bar, you'll need to top it up. Most modern combi boilers can be repressurised using the filling loop (typically a silver flexible hose with two control valves) connected to your boiler. To increase pressure: turn off your boiler, locate the filling loop, open both valves slowly until the pressure gauge reads between 1-1.5 bar, then close both valves securely. Turn your boiler back on and it should reset. If your pressure drops repeatedly or rapidly, this indicates a potential leak in your system that requires professional investigation. Give us a call on 07554448238 and we'll diagnose the issue promptly.

A. At Went's Heating Services, we provide a comprehensive range of heating solutions including: boiler servicing, repairs and installations for both natural gas and LPG systems; central heating maintenance and installations; system flushing to improve efficiency; unvented cylinder installations and repairs; gas safety certifications for landlords and homeowners; heating control upgrades; and general plumbing services with a specialisation in heating systems. We're Gas Safe registered and work with all major boiler brands including Worcester Bosch and Vaillant. Our service plans also offer peace of mind with regular maintenance and priority call-outs.

A. Yes, we understand that heating emergencies don't follow a schedule. We offer emergency call-out services across Shropshire, Powys, and Herefordshire to address urgent issues such as boiler breakdowns, gas leaks, or heating failures. As a local company based in Lydbury North, we pride ourselves on rapid response times and reliable service when you need it most. For emergency assistance, please call us directly on 07554448238, and we'll aim to resolve your heating emergency as quickly and efficiently as possible.

A. A system flush offers numerous benefits for your central heating system. Over time, sludge and debris build up in your radiators and pipework, reducing efficiency and potentially causing damage. Our system flushing service removes these deposits, which can: improve heating efficiency and reduce energy bills; extend the lifespan of your boiler and system components; eliminate cold spots in radiators; reduce noise from your heating system; and prevent breakdowns. We specialise in effective system flushing methods that thoroughly clean your system without the potential risks associated with power flushing, ensuring your heating works efficiently for years to come.

A. An unvented cylinder is a hot water storage system that operates at mains pressure without requiring a cold water tank in the loft. They're ideal for properties with limited loft space or where you want strong water pressure across all outlets. The benefits include: consistent, high-pressure hot water to multiple taps simultaneously; no need for a cold water tank; more flexibility in installation location; and improved efficiency when properly installed. At Went's Heating Services, we specialise in unvented cylinder installations and maintenance. Whether an unvented system is right for your home depends on your specific requirements, existing setup, and water pressure—we're happy to provide a professional assessment and recommendation tailored to your needs.

A. Yes, we offer comprehensive service plans designed to keep your heating system in optimal condition year-round. Our plans include annual boiler servicing, priority attention for breakdowns, reduced labour rates for any necessary repairs, and regular system health checks. By choosing one of our service plans, you'll benefit from peace of mind knowing your heating system is professionally maintained, potentially extending its lifespan and maintaining efficiency. This proactive approach can help prevent unexpected breakdowns and costly emergency repairs. Contact us to discuss our various service plan options and find one that best suits your needs and budget.

A. If you smell gas, it's essential to act quickly. First, open all doors and windows to ventilate the property. Don't use any electrical switches, mobile phones, or create naked flames while inside the building. Turn off the gas at the meter if it's safe to do so. Evacuate the property and call the National Gas Emergency Service immediately on 0800 111 999 from a safe location. After you've reported the leak, you can contact us for follow-up repairs once the immediate danger has been addressed. As Gas Safe registered engineers, we're qualified to inspect and repair gas appliances to ensure your home remains safe.