Emergency Callouts
When heating emergencies strike, Went's Heating Services Ltd provides rapid response emergency callout services across Shropshire, Powys, and Herefordshire. Our Gas Safe registered engineers are available when you need them most, delivering prompt, professional solutions to restore your heating and hot water with minimal disruption.
We understand that boiler breakdowns and heating failures can't wait, particularly during cold weather or when vulnerable household members are affected. Our emergency service prioritises urgent situations to keep your home warm, safe, and comfortable.
Responsive Emergency Heating Services
At Went's Heating Services Ltd, we provide reliable emergency callout services for all types of heating and plumbing emergencies. Our experienced engineers are fully equipped to handle urgent situations efficiently, with the tools and parts to complete most repairs in a single visit.
Our emergency callout service covers:
- Boiler breakdowns and failures
- Central heating system emergencies
- Gas leaks and safety concerns
- Burst pipes and water leaks
- Unvented cylinder failures
- Complete heating system failures
Emergency Boiler Repairs
When your boiler fails unexpectedly, our rapid response service gets your heating and hot water back in action:
No Heating or Hot Water
Complete system failures can leave your home cold and without hot water. Our emergency engineers diagnose and repair all types of boiler failures, from ignition problems and pressure issues to pump failures and control malfunctions. We carry a comprehensive range of parts for major boiler brands, enabling us to complete most repairs during the initial visit without lengthy delays.
Boiler Leaks
Leaking boilers require immediate attention to prevent water damage and system deterioration. Our engineers quickly identify the source of leaks, whether from pumps, valves, heat exchangers or connections, and implement appropriate repairs. In emergency situations, we focus first on making your system safe, stopping the leak, and then providing permanent repairs.
Unusual Noises or Operation
Banging, whistling, or gurgling sounds from your boiler often indicate developing problems that require urgent attention. Our emergency service includes thorough diagnostics to identify the root cause of unusual operation, whether it's air in the system, pump issues, or pressure problems, and implement effective solutions before further damage occurs.
Water and Heating System Emergencies
Beyond boiler issues, we address all heating and hot water emergencies:
- Burst Pipes: Water escaping from burst pipes requires immediate attention to prevent property damage. Our emergency engineers quickly locate and repair leaks, replace damaged sections, and restore system operation.
- Radiator Leaks: Leaking radiators can cause significant water damage if not addressed promptly. We provide emergency repairs or replacement to contain leaks and protect your property.
- Pump Failures: When circulation pumps fail, your heating system becomes ineffective. Our emergency service includes pump repair or replacement to restore proper circulation and heating.
- Unvented Cylinder Issues: Problems with unvented hot water cylinders can pose both water damage risks and safety concerns. Our specialists are trained to address these complex systems safely and effectively.
- Heating Controls: When thermostats, programmers, or zone controls fail, particularly during cold weather, our engineers can provide emergency repairs or temporary solutions until permanent replacements can be installed.
FAQs
We consider several situations to be genuine emergencies warranting our urgent response: complete loss of heating during cold weather (particularly when vulnerable residents are affected), gas leaks or carbon monoxide concerns (after contacting the National Gas Emergency Service), significant water leaks threatening property damage, complete failure of hot water systems (especially for households with special needs), and heating system failures in properties with infants, elderly, or vulnerable occupants. If you're unsure whether your situation qualifies as an emergency, please call us—our staff will help assess the urgency and advise accordingly.
For genuine emergencies, our target response time is 1-3 hours, depending on your location within our service area and current demand. During exceptionally busy periods, such as cold snaps, response times may be longer, but we always prioritise the most urgent cases, particularly those involving vulnerable household members or significant safety concerns. When you call, we'll provide an honest assessment of our current response time and, if necessary, offer telephone guidance to help manage the situation until our engineer arrives. We maintain a geographical spread of engineers to ensure the shortest possible response times across Shropshire, Powys, and Herefordshire.
Our emergency callout service has a standard fee of £95, which covers the first hour of labour. Additional time is charged at £45 per half hour thereafter. These rates apply to callouts from 5pm to 10pm weekdays, weekends, and bank holidays. For emergency callouts between 10pm and 7am, the initial fee is £150 with subsequent half hours at £55. Parts and materials are charged in addition to labour. Before proceeding with any repairs beyond the diagnostic stage, our engineer will provide a clear explanation of the problem and a detailed quote for the necessary work, allowing you to make an informed decision.
While waiting for our engineer to arrive, there are several important steps to take: For water leaks, turn off your water supply at the main stop tap (typically under the kitchen sink or where the mains enters your property) and open taps to drain the system. For gas concerns, open windows, turn off the gas supply if safe to do so, avoid using electrical switches, and evacuate if necessary. For boiler issues, check simple factors like power supply, pressure gauge, and thermostat settings. If you're without heating, use safe alternative heat sources and concentrate on heating a single room. When you call, our staff will provide specific guidance relevant to your particular emergency.
Yes, we offer annual service plans that include priority emergency response as a key benefit. Our Gold and Platinum service plans provide preferential emergency booking, reduced emergency callout fees, and extended coverage hours. These plans are particularly valuable for households with elderly or vulnerable members, properties in remote locations, or buildings that are particularly susceptible to problems in cold weather. Plan members receive dedicated emergency contact numbers and are automatically prioritised in our scheduling system. We offer different levels of coverage to suit various requirements and budgets. Please contact us for current plan details and pricing.
Yes, for situations where immediate full repair isn't possible (such as when specialist parts are required), we carry temporary heating solutions in our emergency vehicles. For vulnerable customers, including households with elderly residents, young children, or individuals with health concerns, we can provide portable electric heaters to maintain essential warmth until permanent repairs can be completed. These are provided on a loaned basis and collected when your system is fully operational. We prioritise ensuring no vulnerable customer is left without heating during cold weather, even if temporary measures are necessary while awaiting parts or more extensive repairs.
The most effective way to prevent heating emergencies is through regular professional servicing and proactive maintenance. Annual boiler and system checks identify potential issues before they develop into emergencies. Additionally, we recommend: learning how to check and adjust your system pressure, knowing the location of your main water stop tap, bleeding radiators regularly to remove air from the system, arranging pre-winter system checks rather than waiting until cold weather strikes, and considering protective measures such as pipe insulation in vulnerable areas. Our service plans include regular maintenance specifically designed to minimise emergency situations through prevention and early intervention.
Emergency Heating Engineers in Shropshire
When heating emergencies strike, count on Went's Heating Services Ltd for rapid response across Shropshire, Powys, and Herefordshire.
